Privacy Policy

Last updated: March 5, 2025

1. Introduction

At On The Record ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including any associated mobile applications and websites (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Fill out forms or fields on the Service
  • Sign up for communications from us
  • Request customer support
  • Otherwise communicate with us

The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Payment information
  • Professional credentials
  • Any other information you choose to provide

2.2 User Content

We collect and store the content you upload, store, or share through the Service, including transcripts, client information, and other materials ("User Content").

2.3 Automatically Collected Information

When you access or use the Service, we may automatically collect certain information, including:

  • Device information (such as your IP address, browser type, and operating system)
  • Usage information (such as pages visited, features used, and time spent on the Service)
  • Location information (such as general geographic location based on your IP address)

2.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information, including confirmations and invoices
  • Send administrative messages, such as security alerts, support messages, and updates
  • Respond to your comments, questions, and requests
  • Provide customer service and support
  • Send promotional communications, such as special offers or other marketing materials
  • Monitor and analyze trends, usage, and activities in connection with the Service
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve the Service
  • Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 For Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

4.3 For Legal Purposes

We may disclose your information if we believe it is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Enforce our Terms of Service, including investigating potential violations
  • Detect, prevent, or address fraud, security, or technical issues
  • Protect the rights, property, or safety of our users, the public, or others

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we have about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

On The Record
123 Legal Avenue, Suite 500
San Francisco, CA 94105
Email: privacy@ontherecord.com
Phone: (800) 123-4567